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7 Day Money Back Guarantee

6 Months Parts & Labor Warranty

“Visual Products has it all: a friendly and knowledgable staff, a beautiful facility, and an impressive array of gear. They always stand behind the equipment they sell, and their customer service is impeccable.”
David Litz
Director of Photography
Magic Eight Ball Productions

About Us > History > Personnel > Facilities > Guaranty > Warranty


Unlike other equipment resellers, when you purchase equipment from Visual Products, your gear comes with a 7 day money back guaranty and a 6 month parts and labor warranty—the longest in the industry. We are able to offer these due to our well-trained & experienced staff of technicians, the facilities available to them as well as a large inventory of equipment and parts. At Visual Products we fully service and calibrate the gear that we sell, and it’s our staff of technicians that make it possible to stand behind the gear that we sell. Not only can our technicians service the gear we sell, they can upgrade and modify it. We repair and modify support equipment like geared-heads, fluidheads and dollies as well. Not only do we service the gear we sell, at Visual Products we offer service for all your gear-- no matter where you bought it.

All about our Technicians:

Mike Budzilek (Shipping Manager)
Mike has been with Visual Products for over a decade. His job is equal parts science and art—making sure that everything in the order gets shipped is the science. Making sure it gets shipped without damage is the art. Mike has been responsible for shipping everything from a single prime lens that had to get to a neighboring state to an entire camera crane that had to be shipped halfway around the world—quickly, efficiently, and without damage. His background includes warehouse materials handling in several areas of the United States. Mike also handles the repair and maintenance of our lighting inventory. His interests outside of Visual Products include creating stained glass art and any activity that enables him to enjoy the great outdoors.

Paul Hillman (Lens & Camera Technician)
Adding an international flair to the Visual Products camera shop is lens and camera technician Paul Hillman. Paul moved to the states in 1989 from his birthplace in Dudley, England—a city right next to the city that gave the world Robert Plant. Paul is only slightly less famous, and there’s still time. During his nearly 15-year tenure in the business, Paul has worked at Whitehouse Audio Visual in California and trained at Abel Cine Tech and Cinema Products—in fact, Paul was the last person to train at Cinema Products. He is currently the only person in the country doing a Super 16 conversion on the Cinema Products CP16 Camera. Paul also specializes in adapting video assist systems to film cameras. Paul is an avid motorcycle enthusiast having restored several bikes himself.

Paul Scaglione (Senior Technician/Designer)
During his 20+ years in the business, Paul has covered quite a bit of ground. Having spent years “in the trenches” working as a 1st camera assistant, he can combine knowledge of the inner workings of film gear with a respect for its real-world use. Paul has received training at Arriflex, Panavision, Alan Gordon Enterprises, Cooke Optics, and Victor Duncan Inc. He helped bring in-house as well as outside manufacturing capabilities to Visual Products and has designed several CAD-engineered accessories and modifications now available from Visual Products. A former member of the U.S. Army 101st Airborne Division, when Paul is not in the shop fixing or re-engineering a piece of gear, he can most likely be found with his Hasselblad or seven iron in hand.

Marty Drennan (Camera Support Technician)
Marty is the camera support specialist in the Visual Products camera shop. Geared-heads, fluidheads, tripods, dollies, you name it. If it supports and/or
moves a camera Marty’s on it, bringing a craftsman’s touch to every piece of gear he services. Marty has worked in the business for nearly a decade and has trained at the Ronford Baker factory in England. He is also well-versed in the service and repair of gear made by Sachtler, Oconnor and Cartoni. Outside of his surgically-clean workshop, Marty enjoys folk music and working around his farm. He is also quite passionate about working to protect and preserve the environment.

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